Citizens Authentication Gateway (CAG) provides a central login source for some Citizens systems.

General Instructions:
  • A distinct login and password are provided to individual users to access the same Citizens systems.

Citizens Internal Users (i.e. staff and contracted internal resources) should submit a ServiceDesk request or contact the Technical Support Center if they have any login problems.

External Independent Adjusters Only (Off-Site/MCM) - System Access Support:
  • If you have login problems, contact
  • For known system issues affecting claims users, refer to the Adjuster Portal/ClaimCenter© Alerts section.
Agents Only - System Access Support:
  • If you have any login problems, contact or call 800.575.3727.
  • If you receive an error message or have a concern regarding data integrity, email . Copy and paste any error message in the email, and include a detailed description of the activity that resulted in the error or data issue.
e.g: jsmith
case sensitive
Having trouble logging in?
Update Profile
Citizens Logo
This system is the property of Citizens Property Insurance Corporation and is provided for authorized use only. Unauthorized use is prohibited and may be subject to discipline, civil suit and criminal prosecution. By using this system you understand and consent as follows: you have no reasonable expectation of privacy in any communications or data, personal or otherwise, transiting or stored on this system; any communications or data transiting or stored on this system may be monitored, intercepted, recorded, and searched at any time and for any lawful purpose, and may be used or disclosed for any lawful purpose. You also agree that you will protect login and password information and you will immediately report lost or stolen login information to Citizens. You acknowledge that this system incorporates the intellectual property of Citizens and its vendors. You also agree to restrict your use of this system and all information displayed only for the service of Citizens’ business and you further agree to not share the system or information displayed with any third party except as specifically authorized by Citizens.
Caution: The Clearinghouse may contain the intellectual property of one or more entities, including but not limited to Bolt Inc. and Verisk Analytics, (“Clearinghouse IP”). Citizens does not permit disassembly, reverse compilation, reverse engineering, translation, reproduction, modification, enhancement, sale, or sublicensing of any Clearinghouse IP.